Hello. Thanks for the suggestions but they did not resolve the problem. In looking at this further, I've found that by holding down the control key when clicking on "download" opens the attachment in another window so we've got a work-around for now. I've looked at the settings in IE, Tools, Internet Options, Advanced Tab, Browsing Section, to see if anything could be causing this problem but didn't see anything unusual. I also checked "Tabbed Settings" under the General Tab and things look good there as well. We didn't have this problem until a week ago so something went haywire somewhere. Any further suggestions?
I'm going into a meeting but will try this later and get back to you. Thanks.
We just tried this today and it does not work, sorry. We found that if we hold down the control key while clicking on "download" next to the gmail's attachments icon, the yellow window comes up and asks us if we want to open, save or cancel. This is the window that we've always had appear when we click on "download" only now we have to hold down the control key to get it. Does this give you any clues as to what the problem might be?
Sorry it takes a bit inbetween responses but it's a laptop that's involved and the user is not always here so I can try the things you've suggested. I'm sorry to report that your latest advice did not resolve the issue either. I think I'm going to end up reinstalling IE9 and see what happens. I'm not too confident that it will help however, because as mentioned in my first email, he has the same problem even if he's using Chrome.