Hi, my name is XXXXX XXXXX I'll be happy to help you today. I'm sorry to hear you're having issues with your e-mail.
If for some reason you're not able to get past the security questions, what you'll need to do is submit a request directly to the Windows Live/Hotmail team for a manual account recovery. After submitting the request, they will contact you directly and work with you to prove ownership of the account and to get you back into your e-mail.
You can submit the request via the following link:https://security.live.com/acsr.aspx
After you enter in the account you're trying to recover and an alternate e-mail address where you can be contacted (if you don't have an alternate address, then you'll need to open one with another service like Yahoo, Gmail, etc) then it will have you fill out a form.
On the form, fill it out completely as possible to prove ownership of the account.
After that, the Hotmail team should contact you to get the account recovered and get your password XXXXX They should contact you ASAP, though it is dependent upon how many other requests they are presently working through.
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