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Engineer-Thomas
Engineer-Thomas, Engineer
Category: Email
Satisfied Customers: 608
Experience:  Professional Engineer & technology consultant
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you sent me a https://account.live.com/password/resetconfirm?otc=*CpX!

Customer Question

you sent me a https://account.live.com/password/resetconfirm?otc=*CpX!
where do nI key it in.etc
Submitted: 4 years ago.
Category: Email
Expert:  Engineer-Thomas replied 4 years ago.
Hi there,

I'm sorry, I don't understand your question. Are you trying to recover your hotmail account?
Customer: replied 4 years ago.
its my msn email account, i suppose it is hot mail i forgot my password.
Expert:  Engineer-Thomas replied 4 years ago.
Have you tried the recovery method steps below? Please be sure you have followed them exactly.

Method 1 (best option):
Please go to this page:
( http://account.live.com/acsr )
Do not fill out any billing related fields.
Hotmail support will ask you for an alternative email address for them to contact you on. If you don't have an alternative e-mail address, you can create one via google at: http://mail.google.com

Method 2:
Please visit this page:
( http://account.live.com/password/reset )
Select "I think someone else is using my Windows Live ID" and then select "Reset password"
On the next screen, type in your email address and the image code.
- Click on 'Customer support'. Hotmail support will ask you for an alternative email address for them to contact you on. If you don't have an alternative e-mail address, you can create one via google at: Click Here ( http://mail.google.com )
- Please fill out as much information as possible on the following pages, as it will help Hotmail verify that you are the correct owner of the account.
In approximately 1-2 days, you will be contacted by Microsoft support staff to assist you with access to your account.

If all else fails, you may attempt to use these Microsoft, Windows Live and/or Hotmail phone numbers: 1-800-386-5550 or 1-866-672-4551. Please be aware that these are generally for Hotmail Plus (paid) members, however they may help you anyway.


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