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RA -gz

 

Customer Question

Hi,

Via our gmail account we send and receive email XXXXX@XXXXXX.XXX. We actually have several business email accounts going through this one gmail. Occasionally people see our gmail address. We want to hide it 100% of the time. I assume this happens when people open our email via outlook. But it may be in other instances as well.

I am looking for someone who can help us hide the gmail address permanently.

 



Already Tried:
praying

Submitted: 277 days and 12 hours ago.
Category: Email
Value: ₪ 79
Status: CLOSED
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Expert:  Molinari replied 277 days and 12 hours ago.

Ok, go to thos page after signing in:

https://mail.google.com/mail/u/0/?shva=1#settings/accounts

And under Send mail as, go to

When replying to a message:
Reply from the same address the message was sent to
Always reply from default address

You can also Add another email address you own to send from....
Set the one you want to send from as the default....

Let me know if you run into any trouble...
Replacing Emoji...

Customer replied 272 days and 13 hours ago.

Hi,


This is my first time using Just Answer & I misunderstood their pricing. I thought the amount I agreed to was a 'hold' placed on the card to be returned upon completion of the project. I clicked through thinking the next page will let me set the price, which it didn't. So I called them, explained the whole story & they reset the price for me. I didn't read your answer yet, but if you are interested in the new price, let me know & then we can go forward.


thanks

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Expert:  Molinari replied 272 days and 13 hours ago.

Expert's only get half, but we can give it a shot...

Replacing Emoji...

Customer replied 272 days and 12 hours ago.

i did all that. still has problems from time to time. Even though I set the default as my business account, customerse & suppliers sometimes see the original gmail address name. but i believe they don't see it in the 'from' field but perhaps in the text of the email. Maybe in both - I am not sure. The main thing is they should never see it. can you help hide this permanently, ie. 100%? does just answer allow us to chat?

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Expert:  Molinari replied 272 days and 12 hours ago.

Only at the beginning.

It still does it after all this?


https://mail.google.com/mail/u/0/?shva=1#settings/accounts

And under Send mail as, go to

When replying to a message:
Reply from the same address the message was sent to
Always reply from default address


Have you tried using an email program instead of using a browser, that way the mail also gets saved locally in case gmail gets messed up...
Replacing Emoji...

Customer replied 272 days and 12 hours ago.

yes.

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Expert:  Molinari replied 272 days and 12 hours ago.

Ok, I'll opt out, hopefully another expert will pick this...

Replacing Emoji...
Molinari41128.4797413194

Customer replied 272 days and 12 hours ago.

thanks anyhow

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Expert:  philbsupport replied 272 days and 11 hours ago.

Hi,
My name is XXXXX XXXXX i'm an email expert.

The Gmail address will be visible in the following locations - Signature (set up in Gmail or in Outlook) - and the 'reply to' address.

These can both be changed to remove the email address.

On each copy of outlook - i.e. on all computers - head to
Tools; (or 'File' on outlook 2010)
Account settings
Double click an affected account.
(--You will need to repeat this for each affected account on each PC)

make sure the 'Email address' is not Gmail.
Then Click 'More Settings'
Under 'General' Tab, set the reply email to the non-gmail one.

Confirm these settings.


The signature you can change yourself. Reply if you need me to talk you through that.

Send yourself emails from each computer, and each account to ensure that no GMail addresses show up.
Hope this helps. reply for more information or if you still see Gmail.

Kind regards,
Phil.

 
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