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Ansh P.
Ansh P., Email Expert
Category: Email
Satisfied Customers: 8079
Experience:  10 years experience in Mail Software/Webmail technology.
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My sbcglobal.net account has stopped working with Microsoft

Resolved Question:

My sbcglobal.net account has stopped working with Microsoft Outlook. I have been using it for years and it will not configure.
Submitted: 2 years ago.
Category: Email
Expert:  Ansh P. replied 2 years ago.
Hi Welcome to JustAnswer.com

I am Tech Specialist and today, I will be trying my best to solve your issue.

Can I remotely fix this for you?
Customer: replied 2 years ago.
Yes
Expert:  Ansh P. replied 2 years ago.
Thanks, XXXXX XXXXX using Internet explorer as browser?
Customer: replied 2 years ago.
no firefox
Expert:  Ansh P. replied 2 years ago.
ok in that case you have to be careful in running the tool, if you don't run it, i will not get connected.

click on this link: http://67.192.95.188:8040/?Session=92f7cfb9-27ed-4f3b-8e8d-26669c619c4c&SUPPORT=NET

Agree and download the tool

once downloaded, double click on the screen connect tool in download window to run it. To bring up download window you can press ctrl + j
Customer: replied 2 years ago.
I have to do this later. I have to go back to work now. If you could send me a solution I can try to fix it later. I am very good at this. I am uncomfortable having you in my computer
Expert:  Ansh P. replied 2 years ago.
You are using all wrong settings.

Use this:

Incoming mail server: pop.att.yahoo.com
Port 995 with SSL

Outgoing: smtp.att.yahoo.com
Port 465 with SSL
Make sure to check Authentication for outgoing mail server.

Let me know, what happens? Thanks.
Customer: replied 2 years ago.
These settings do not work, what next?
Expert:  Ansh P. replied 2 years ago.
Can you explain, what happens when you use the above settings? I want to know the exact error, if possible a screenshot will help.
Customer: replied 2 years ago.
It continues to ask me to submit my username and password
Expert:  Ansh P. replied 2 years ago.
Use your full email address as username and check.
Customer: replied 2 years ago.
I did that already, several times
Expert:  Ansh P. replied 2 years ago.
Can you reset your password?
Customer: replied 2 years ago.
In Outlook?
Expert:  Ansh P. replied 2 years ago.
No from att webserver.
Customer: replied 2 years ago.
OK, simply going to ATT and typing in my same password XXXXX if I was changing it fixed it. Thanks. I hope Outlook keeps working. It was odd My iphone and going directly to yahoo to do my mail still worked. Thanks
Expert:  Ansh P. replied 2 years ago.
Great, please rate below my service. Thank you. Its an Outlook registry which changed when you reset password, that's why I told you to do it.

Have a nice day.
Ansh P., Email Expert
Category: Email
Satisfied Customers: 8079
Experience: 10 years experience in Mail Software/Webmail technology.
Ansh P. and 11 other Email Specialists are ready to help you

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