How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steve Herrod Your Own Question

Steve Herrod
Steve Herrod, Computer Support Specialist
Category: Email
Satisfied Customers: 2423
Experience:  Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
Type Your Email Question Here...
Steve Herrod is online now
A new question is answered every 9 seconds

I use windows live mail. My unread mail folder has disappeared.

Customer Question

I use windows live mail. My unread mail folder has disappeared. Why? Can I get it back.
Submitted: 2 years ago.
Category: Email
Expert:  Steve Herrod replied 2 years ago.

Steve Herrod :

Hi, I'll be happy to help with this issue

Steve Herrod :

at the top of the folder listing in Windows Live Mail is a Quick Views section

Steve Herrod :

Is there an unread folder there or is that where it has gone missing from?

Steve Herrod :

there is also Storage folders on left hand side at the bottom, has it been moved to there at all?

Steve Herrod :

Let me know

Steve Herrod :

Cheers

Steve Herrod :

Steve

Customer :

When I first open my email the various folders appear on the left of the screen. Incoming mail listed on upper right, and selected email letter shows in bottom right. The unread email folder used to appear at top of left screen just above a folder named Comcast(johnmanning4).


 

Steve Herrod :

Thanks - it is strange that it has disappeared like that

Steve Herrod :

did it happen overnight?

Steve Herrod :

we could try a system restore to the date when this was working

Steve Herrod :

if you go to Start-->All Programs-->Accessories-->System Tools-->System Restore

Steve Herrod :

you can choose the most recent date when it was all working correctly

Steve Herrod :

and the configuration files will be amended - no data (documents/emails will be lost)

Steve Herrod :

Let me know if that helps at all

Steve Herrod :

will be away over next hour or so but then online for rest of day/evening

Steve Herrod :

Cheers

Steve Herrod :

Steve

Steve Herrod, Computer Support Specialist
Category: Email
Satisfied Customers: 2423
Experience: Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
Steve Herrod and 5 other Email Specialists are ready to help you
Expert:  Steve Herrod replied 2 years ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Expert:  Steve Herrod replied 2 years ago.
Apologies it looks like there were some issues with the chat session

We could try a system restore to the date when this was working, if you go to Start-->All Programs-->Accessories-->System Tools-->System Restore you can choose the most recent date when it was all working correctly

 

The configuration files only will be amended - no data (documents/emails will be lost)


Let me know if that helps at all

 

Cheers

 

Steve

Customer: replied 2 years ago.
No that didn't help. I don't want to use an old version. I want to use my current Windows Live mail program.
Expert:  Steve Herrod replied 2 years ago.
Hi John,

Thanks for the update - the idea was to undo any setting change which might have moved or hidden the folder.

As this might be an issue with the interface I will opt out for someone with Remote Access to be able to quickly check the issue.

Cheers

Steve
Customer: replied 2 years ago.
Okay. I'll wait for contact with remote access person.
Expert:  Rachel-Mod replied 2 years ago.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer: replied 2 years ago.
That's fine. Another person to assist is okay.
Expert:  Rachel-Mod replied 2 years ago.

Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

Expert:  Nick H. replied 2 years ago.
Hi and welcome,

My name isXXXXX will assist you with your Email issues.

Do you still need help?

Who is your email provider? Gmail Hotmail AOL Yahoo or other?
Customer: replied 2 years ago.
Comcast is my provider
Expert:  Nick H. replied 2 years ago.
Thanks.

If not, what is your email address ends with? Like comcast.net, att.net or gmail.com?
Customer: replied 2 years ago.
Comcast.net
Expert:  Nick H. replied 2 years ago.
Thanks.

Please click on the link below and see if you can log into your email account.

Comcast Email

See if your emails on this account. Thanks.
Customer: replied 2 years ago.

Yes I can access it, but I don't use the Comcast email system very often. I use Windows Live Mail.

Expert:  Nick H. replied 2 years ago.
Thanks.

You can access your account. How about the unread emails? Do you see them?
Customer: replied 2 years ago.

I see things I haven't read in my incoming mail.


 


What I don't see is an unread email folder. Previously it just piled up all my incoming mail. I had 40,000 emails in that folder. I was my history.

Expert:  Nick H. replied 2 years ago.
Thanks.

I think it's best to have another expert with remote access to assist you. Let me reopen your question.
Customer: replied 2 years ago.
okay.
Expert:  cpugeek replied 2 years ago.
Hi,

I'd be happy to assist you today.

In Windows Live Mail you can turn the quick views on and off, which might be the source of your issue.

Can you please open Live Mail, click on the "view" tab, and then to the right of the ribbon bar you will see 4 buttons: quick views, compact shortcuts, storage folders, and status bar.

If quick views are enabled, the button will appear highlighted, otherwise it will appear as the same color as the mail menu background color.

Clicking the quick views button to turn it on and off will add or remove the quick views from the folder view above your email account name (where you had it before), and it should contain 3 entries if it is in the default setting and visible:

Unread email
Unread from contacts
Unread feeds

Can you please check this setting and let me know if this resolves your issue?

Thank you very much.

-----------------------------
If my answer did not resolve your issue, please click "reply" or "continue the conversation" before rating my answer; follow up questions are always welcome, and there is often more than one solution to any particular problem.

If my answer was helpful, clicking "accept" and leaving positive feedback is greatly appreciated; this is how I get recognized for my efforts.

Thank you very much.
Customer: replied 2 years ago.
Bingo! That did the job. Thank you very much.
Expert:  cpugeek replied 2 years ago.
Thank you for the follow up.

That's excellent news; glad I was able to resolve your issue for you.

Please don't hesitate to visit us at JustAnswer again in the future should you need assistance.

Sincerely.
Customer: replied 2 years ago.
My probem has solved satisfactorily.
Customer: replied 2 years ago.
What I dislike is getting pelted with requests to evaluate you.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Chris L.

    Support Specialist

    Satisfied Customers:

    884
    Certified Email Expert with over 10 years experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    884
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/CO/ComputerTechMaster/2012-10-15_231227_CopyTie.64x64.jpg Jason's Avatar

    Jason

    Computer Technician

    Satisfied Customers:

    743
    10+ years of work experience.
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Email Expert

    Satisfied Customers:

    722
    Over 10 years supporting large and small email organizations, Exchange, Lotus Notes, IMAP and POP3 environments.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    701
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    481
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    424
    10+ years of Desktop, Laptop, and Server troubleshooting and support.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Computer Enthusiast

    Satisfied Customers:

    333
    Specialize in email support.