Login|Contact Us
Question and Answer

Email

Ask an Email Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

My msn .com email adress has been blocked-now I cannot login

 

Customer Question

My msn .com email adress has been blocked-now I cannot login into account-has tried to reset password XXXXX no avail

 

Optional Information:
Computer OS: Windows XP

Already Tried:
tried to reset paasword

Submitted: 323 days and 21 hours ago.
Category: Email
Value: R 312
Status: CLOSED

Accepted Answer

Picture
Expert:  Silicon Savant replied323 days and 21 hours ago.

Hi there happy to help.

 

OK,

This is not a bad thing in the long run for you.

Hotmail is pretty good at detecting compromised accounts and blocking them right away.

What has happened is someone has gained access to your account.

By blocking it, this saves you from having embarrassing spam sent from the account.

Alot of other free email services don't do this effectively.

So people end up having all their friends receive spam, scams, and very inappropriate material from them.

OK, let's get you fixed........

 

What you need to do is the following.......

You need to fill out a Windows Live Account Recovery form.

Fill it out completely, detail your situation and send it in.

To warn you, hotmail IS a free service and responses to these forms, are not lighting fast.

 

You can find the form here...

https://security.live.com/acsr.aspx

 

 

That's it.

A couple more pieces of advice so you can avoid this in the future........

Make sure you are running antivirus software on a regular basis.

Here is a good free program if you don't have one .......

http://www.malwarebytes.org/

Never give out email account info. If you receive an email asking you to verify account info, this is ALWAYS a scam.

Take care,

Expert TypeComputer Hardware Engineer
Category: Email
Pos. Feedback: 84.6 %
Accepts: 283
Answered: 6/28/2012

Experience: 10 + years Computer Hardware/programming experience.

Ask this Expert a Question >
 
Tweet

3 Email technicians are Online Right Now

Ask Your Question Now
Ask an Email technician
Type Your Email Question Here...
characters left:

Top Email Experts

See More Email technicians

JustAnswer in the News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask an Email technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
74 Email technicians are Online Now
Type Your Email Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan