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Daniel, Computer Hardware Engineer
Category: Email
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Experience:  10 + years Computer Hardware/programming experience.
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My msn .com email adress has been blocked-now I cannot login

Resolved Question:

My msn .com email adress has been blocked-now I cannot login into account-has tried to reset password XXXXX no avail
Submitted: 2 years ago.
Category: Email
Expert:  Daniel replied 2 years ago.

Hi there happy to help.

 

OK,

This is not a bad thing in the long run for you.

Hotmail is pretty good at detecting compromised accounts and blocking them right away.

What has happened is someone has gained access to your account.

By blocking it, this saves you from having embarrassing spam sent from the account.

Alot of other free email services don't do this effectively.

So people end up having all their friends receive spam, scams, and very inappropriate material from them.

OK, let's get you fixed........

 

What you need to do is the following.......

You need to fill out a Windows Live Account Recovery form.

Fill it out completely, detail your situation and send it in.

To warn you, hotmail IS a free service and responses to these forms, are not lighting fast.

 

You can find the form here...

https://security.live.com/acsr.aspx

 

 

That's it.

A couple more pieces of advice so you can avoid this in the future........

Make sure you are running antivirus software on a regular basis.

Here is a good free program if you don't have one .......

http://www.malwarebytes.org/

Never give out email account info. If you receive an email asking you to verify account info, this is ALWAYS a scam.

Take care,

Daniel, Computer Hardware Engineer
Category: Email
Satisfied Customers: 7897
Experience: 10 + years Computer Hardware/programming experience.
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