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Engineer-Thomas
Engineer-Thomas, Engineer
Category: Email
Satisfied Customers: 608
Experience:  Professional Engineer & technology consultant
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Ive been locked out of my hotmail account. It says to enter

Customer Question

I've been locked out of my hotmail account. It says to enter in a code but 1)I don't have a code and 2) it will email it to an account that I don't have so I can't get the code.

I believe I was blocked b/c of a virus sending out tons of emails. I have had this account for over 8 years and really need it back...all my contacts are there and past emails.

The email address [email protected]
Submitted: 4 years ago.
Category: Email
Expert:  Engineer-Thomas replied 4 years ago.
I'm ExpertEngineer and I'm glad to hopefully help you today. If my answers haven't quite solved your issue, please reply anytime and I will very gladly assist you further!

I'm sorry that you're having troubles accessing your Hotmail-MSN-Live account. Have you tried the recovery method steps below? Please be sure you have followed them exactly.

Method 1:
Please go to this page:
Click here https://account.live.com/acsr
Do not fill out any billing related fields.
Hotmail support will ask you for an alternative email address for them to contact you on. If you don't have an alternative e-mail address, you can create one via google at: http://mail.google.com

<Method 2:
Please visit this page: http://account.live.com/password/reset
Select "I think someone else is using my Windows Live ID" and then select "Reset password"
On the next screen, type in your email address and the image code.
- Click on 'Customer support'. Hotmail support will ask you for an alternative email address for them to contact you on. If you don't have an alternative e-mail address, you can create one via google at: http://mail.google.com
- Please fill out as much information as possible on the following pages, as it will help Hotmail verify that you are the correct owner of the account.
- On one of the final pages, the site will open a secure page for you to communicate with a member of the Microsoft support team, please ensure that you bookmark this page to access it later. The link to this page will also be e-mailed to the alternative e-mail address you specified earlier.

Please ensure that you note down the PIN number given to you during the support process.
In approximately 1-2 days, you will be contacted by Microsoft support staff to assist you with access to your account.

If all else fails, you may attempt to use these Microsoft, Windows Live and/or Hotmail phone numbers: 1-800-386-5550 or 1-866-672-4551. Please be aware that these are generally for Hotmail Plus (paid) members, however they may help you anyway.


I hope this helps, let me know how you go! Please let me know anytime if you have any further questions or need assistance with anything else, I'll be right here waiting for you. Thank-you!