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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 13174
Experience:  Email expert with over 5 years experience
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I can open my msn email account, however, I cannot open the

Resolved Question:

I can open my msn email account, however, I cannot open the messages in my in box?
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Do you have XP, Vista, or 7?
Customer: replied 2 years ago.

xp

Expert:  Josh replied 2 years ago.

Note: Please press CTRL+D on your keyboard to save this page as a favorite/bookmark or return through your email links if you setup your email address with Justanswer. The steps below will cause you to lose connection with our chat for a couple of minutes.

  1. Exit all programs, including Internet Explorer (Including this chat)
  2. If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:

inetcpl.cpl

The Internet Options dialog box appears.

  1. Click the Advanced tab.
  2. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  3. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  4. Start Internet Explorer again.

 

Try again



Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
Customer: replied 2 years ago.
Before I can say I am satisfied, I have to try your solution. Once I try it and it works, I will gladly tell you I am satisfied.
Expert:  Josh replied 2 years ago.
OK no problem!
Customer: replied 2 years ago.
I tried this Josh and it did not work.
Expert:  Josh replied 2 years ago.
Thank you for the update Cheryl.

Please try downloading Firefox and see if it will work using Firefox.

Click here ---> http://www.mozilla.org/en-US/firefox/new/

Download/install/use to browse

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
Customer: replied 2 years ago.
Josh, That did not work either
Expert:  Josh replied 2 years ago.
Please click here ---> https://hotmail.com/default.aspx?wa=wsignin1.0

Are you able to access the emails using the link?

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
Customer: replied 2 years ago.
Josh, I can get into my account, but I still cannot access the emails.
Expert:  Josh replied 2 years ago.
Open Internet Explorer

Click on Tools(If it does not appear then press ALT on your keyboard) then click on InPrivate Browsing

Are you able to access your emails inPrivate browsing?
Customer: replied 2 years ago.
No Josh, I cannot.
Expert:  Josh replied 2 years ago.
How long ago did this start?
Customer: replied 2 years ago.
It has happened a couple of times in the past, but has resolved itself. But, I have been trying all day today and have not been able to access my emails.
Expert:  Josh replied 2 years ago.
Click on Start, Programs, Accessories, System Tools, System Restore

Select a date (Yesterday or before you had this issue)

Your computer will restart. After the restart please see if you have the issue


Note: Press CTRL+D to save this page as a favorite so you can return to it after the restart

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
Customer: replied 2 years ago.
I tried another email account and it worked. So, I tried my account again, and it worked. I believe it must have been a hotmail issue, but I do not believe you solved my issue.
Expert:  Josh replied 2 years ago.
Hi Cheryl,

If your account has worked now then it was one of the previous steps we have used.

I am glad it was resolved; have a great night!

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 13174
Experience: Email expert with over 5 years experience
Josh and 9 other Email Specialists are ready to help you

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