How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 26077
Experience:  Ten years of computer software and hardware support; Windows 8 7 Vista XP etc.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now
A new question is answered every 9 seconds

I cannot open or delete emails in my Hotmail inbox. I also

Resolved Question:

I cannot open or delete emails in my Hotmail inbox. I also cannot access any of the many folders and subfolders I have created in the 5 months that I've been using Hotmail. I am able to create and send emails. The current problem has been in effect for over 48 hours. In the past when this happened, I could get things corrected by re-booting the computer. The problem exists whether I'm using my desktop or laptop, no difference. The problem is NOT encountered when using a friend's desktop at her house (same ISP by the way).
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hi,

Can you make sure the following is done:

1. In your email , click Options, and then More options.
2. Under Customizing Hotmail, click Flagging. (or just click on the link https://snt117.mail.live.com/mail/pinningpreferences.aspx?n=468022864)
3. Then select "Don't show flagged messages at the top of the inbox".
4. Click Save. Then check email.

 

1. Go to the website https://account.live.com and sign in.

2. Under Other options click on Connect with HTTPS (or go directly to the website https://account.live.com/ManageSSL)
3. Choose Use HTTPS automatically
4. Click on Save. Then check email.


Does that work? Do you have windows xp, vista, or 7? If you have another computer at home, does it work?

Thank you.
Customer: replied 2 years ago.
I accomplished both tasks you suggested (don't show flagged messages at top of inbox and Use HTTPS Automatically). I checked my Hotmail after each step and I am still unable to open or delete emails. I have a Dell desktop and Dell laptop both running Windows XP and have the Hotmail problem on both computers. I was at a friend's house today (she fixes computers) and tried my Hotmail from one of her computers and it worked fine (could read emails, delete emails, etc.) I am about to give up and start using gmail.
Expert:  Viet - Email Tech replied 2 years ago.
Hi,

Please go to Start, control panel, network connections.
(or click on Start , Run, and type ncpa.cpl and click OK.)

Right-click on the connected device/item, then click on Properties.
Select the “TCP/IP...” service in the list, then click the “Properties” button.

Then select the option Use the following DNS server addresses and add the following:

  • 8.8.8.8
  • 8.8.4.4

graphic

, then click OK, OK. Then check hotmail.

If that does not work, you can use https://mail2web.com/ to sign in hotmail.

But yes, I agree, gmail works a lot better.

Thank you.
Customer: replied 2 years ago.
Hotmail still not working - still not able to read or delete the emails in my Inbox. Also still not able to open any folders or subfolders. I then used the "mail2web.com" site. It brought up my Hotmail inbox. Clicked on 4 messages I want to delete and clicked on Delete. It took me to a page that showed the 4 messages and asked are you sure you want to delete these? I clicked yes and it took me to a page that said "Run Time Error". I went back to my inbox and the items were not deleted. I tried opening an email and it took me to a page that said Run Time Error. So I am still unable to delete or read emails in my Hotmail Inbox. One note: before the screen that said "Run time Error, I had a screen that asked me if I wanted to display both secure and unsecure info.
Any other ideas?
Expert:  Viet - Email Tech replied 2 years ago.
Sign out email, then log in at the secure site:
https://mail2web.com/login/?lid=0&il=1
Thanks.
Customer: replied 2 years ago.
Yes, I was able to read an email using that web site! But I don't see any of my folders where I put emails when using Hotmail. Also, not able to delete (got the Run Time Error when trying to delete several emails). Using this site to read an email would not be acceptable, except in one time, dire situation. If I used this site to read emails in an emergency, how would I later return to Hotmail and move the emails into folders?
Expert:  Viet - Email Tech replied 2 years ago.
Sorry, you can create a gmail account http://gmail.com/, and import all your mails and contacts from hotmail directly in gmail:
http://support.google.com/mail/bin/answer.py?hl=en&answer=56283

Thank you.
Customer: replied 2 years ago.
So you are saying I should start using gmail for my email needs? And that I can have any emails that were sent to me at the Hotmail address brought in automatically to the gmail inbox?
And discontinue telling people my hotmail address.
Expert:  Viet - Email Tech replied 2 years ago.
Yes, you can go to the hotmail options, and set the Forwarding option to your gmail address. Thank you.
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 26077
Experience: Ten years of computer software and hardware support; Windows 8 7 Vista XP etc.
Viet - Email Tech and 7 other Email Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Chris L.

    Support Specialist

    Satisfied Customers:

    884
    Certified Email Expert with over 10 years experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    884
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/CO/ComputerTechMaster/2012-10-15_231227_CopyTie.64x64.jpg Jason's Avatar

    Jason

    Computer Technician

    Satisfied Customers:

    743
    10+ years of work experience.
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Email Expert

    Satisfied Customers:

    722
    Over 10 years supporting large and small email organizations, Exchange, Lotus Notes, IMAP and POP3 environments.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    701
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    481
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/DR/dresteve2000/2012-10-1_45048_pic.64x64.jpg A. Stevens's Avatar

    A. Stevens

    Computer Engineer

    Satisfied Customers:

    424
    10+ years of Desktop, Laptop, and Server troubleshooting and support.
  • http://ww2.justanswer.com/uploads/CJ/cjangulo1017/2011-10-5_14334_DSC08555.64x64.JPG Cris's Avatar

    Cris

    Computer Enthusiast

    Satisfied Customers:

    333
    Specialize in email support.