I would like to clarify that we are not Microsoft, Hotmail, MSN, or Live.
If you did not change your password, you cannot log in, and when you try to change your password, the security questions are unfamiliar and/or incorrect; your account may have been compromised by a hacker.
Compromised accounts are at an all time high due to viruses and low complexity password which can be easily guessed by the hacker.
If the reset options do not work then you will have to fill out the Windows Live Account Recovery Form. This is the only alternative solution offered by Microsoft for a free account. Since there is no billing info on the account they unable to validate your identity over the phone and do not offer Live Support. The form will require you to give them a contact email. This will be a secondary email you have access to, Microsoft will then send you a reply about your account to the contact email. If you don’t here is a link to open a free Gmail account.
http://mail.google.com For the recovery form, click here>>>http://bit.ly/gSxotJ Make sure to fill out as much information on the form as you can. The billing section is left blank since it’s a free account.
It will take a few days to process your form. However you will receive a response and if you provide enough detailed information you should recover the account. Once you have submitted the form you will be provided a PIN and website. The PIN is for a temporary account on the Microsoft private forum site. It allows you to discuss the account in question with their support team. You can ask questions about the account and check the status of the questions and form. It’s a support ticket through their Windows Live Solution Center.
Once they have reviewed the form they then send you instructions on how to regain access to the account to the alternate email you provided on the form.
If the system is not allowing you to sign in with your hotmail id, just contact Hotmail customer care and tell them you want to upgrade your current free account to hotmail plus. Not saying this will work 100% but you can give it a try and they see a customer wants to upgrade account depending on the rep they can become very helpful. Customer care number: 1- 866 - 672 - 4551 I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand that following the above steps is the only way to get your account back...