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I keep getting a message that suspicous activity has appeared

 

Customer Question

I keep getting a message that suspicous activity has appeared on my account. I am being denied access to my account and e-mail. Can you tell me what is going on?

Submitted: 351 days and 8 hours ago.
Category: Email
Value: $38
Status: CLOSED

Accepted Answer

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Expert:  sandy replied 351 days and 8 hours ago.


sandy :

Hello Sir/Madam, Welcome to Just Answer.com. My name is XXXXX XXX I will assist you today. Press Ctrl+D so that can return to this page easily.

sandy :

Immediately, please change your email account password.

Customer :

My name is Susan. How do I get to the screen to change my password?

sandy :

What is your email service provider? hotmail/gmail/yahoo or other?

Customer :

aol mail

sandy :

okay..

sandy :

You can change the password XX under:

Customer :

new password XXXXXX here

Customer :

new password bobodog2

sandy :

Please wait a minute.

sandy :

okay..

sandy :

1. Sign in at password.aol.com. (If you forgot your password, just click Forgot password.)

2. Next, answer your Account Security Question. If you forgot the answer to your Security Question, click Forgot Answer on the Security Question page to reset it.

  • Make the answer to your Account Security Question difficult to guess, too! It's your second line of defense. If you can, use a mix of letters and numbers in the answer to your Account Security Question.

3. You’re in. Using the drop-down menu, select the Username for which you want to change the password. Under Change Password, type your new password XX the text box. Type it again in the Confirm Password XXX to ensure there are no typos and that it's exactly as you want it.

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4. Finished? Click Save.

Customer :

thanks

sandy :

Please press Ctrl+D to bookmark this page( or Add to favourites) so that you can easily return to it and contact me any number of times.

Please scroll down and click the ACCEPT button as this is only I am compensated for my time, work and efforts. You can return to this question at any time after Accepting by simply clicking Reply To Expert. Hitting Accept will not charge anything extra, it will simply release the amount you have already promised to pay. Thank you!

Positive Feedback and Bonus will be highly appreciated.

sandy :

Thank you.

Expert TypeComputer Enthusiast
Category: Email
Pos. Feedback: 81.0 %
Accepts: 495
Answered: 5/2/2012

Experience: I have 6+ years of experience in fixing emails issues.

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