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Freddy M.
Freddy M., Computer Enthusiast
Category: Email
Satisfied Customers: 18398
Experience:  Years of experience
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My hotmail account keeps freezing half way through emails to

Resolved Question:

My hotmail account keeps freezing half way through emails to the extent where I have to crt / alt/del to get to task manager and then end the task and then log back in...its doing this about 20-30 times a day now. Please advise
Submitted: 4 years ago.
Category: Email
Expert:  Freddy M. replied 4 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible. What version of windows are you using? What internet browser are you using?
Customer: replied 4 years ago.

Vista and not sure what you mean by internet browser...msn?

Expert:  Freddy M. replied 4 years ago.
Please go here and let me know what it says you have: http://www.whatbrowseramiusing.co/
Customer: replied 4 years ago.

MSIE 9.0

Expert:  Freddy M. replied 4 years ago.
Try this and let me know the results.
Open internet explorer.
Then click on tools (looks like a cog on the top right corner) and then internet options.
Click on delete under browsing history.
Check temporary internet files (you can leave the rest unchecked).
Then click on delete.
Next click on the advanced tab at the top.
Click on reset and if asked yes or no click on yes.


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 4 years ago.
SO am I just deleting the temp iternet files?
Expert:  Freddy M. replied 4 years ago.
As well as resetting like I mentioned yes. Leave the others unchecked for now.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Freddy M. and 7 other Email Specialists are ready to help you
Customer: replied 4 years ago.
I have done hat reset part before and has not made a difference
Expert:  Freddy M. replied 4 years ago.
Even if you have done it before please do both exactly the way I gave you now and let me know the results.
Customer: replied 4 years ago.
I have done it again but to eb honest, I wont know if it has worked until I start working on hotmail agina and then it feezes again
Expert:  Freddy M. replied 4 years ago.
You can take all the time you need to test it, you can get back to me by going to justanswer.com and clicking on my questions at the top of the page.
Customer: replied 4 years ago.
ok, thanks. Will try working agian and see what happens
Expert:  Freddy M. replied 4 years ago.
Your welcome