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Ask Nick H. Your Own Question

Nick H.
Nick H., Email Specialist
Category: Email
Satisfied Customers: 8150
Experience:  Outlook 2003, 2007, and 2010, Lotus Notes 6.5, 8.5, Windows Live Mail
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My Outlook 2007 is not receiving emails

Resolved Question:

My Outlook 2007 is not receiving emails
Submitted: 2 years ago.
Category: Email
Expert:  Nick H. replied 2 years ago.

NickEmailExpert :

Hi and welcome to JustAnswer.com.

My name isXXXXX will assist you with your email issues.

NickEmailExpert :

Can you go to att website and access your emails?

Customer:

yes

NickEmailExpert :

Thanks

NickEmailExpert :

On your Outlook 2007

NickEmailExpert :

click Tools->Account/Email settings

Customer:

I'm there

NickEmailExpert :

select your email address Under Email and select Change

Customer:

ok

NickEmailExpert :

please type out your incoming mail and outgoing mail SMTP servers

NickEmailExpert :

Thanks

Customer:

pop.att.yahoo.com

Customer:

smtp.att.yahoo.com

NickEmailExpert :

thanks

NickEmailExpert :

click More Settings

NickEmailExpert :

go to Outgoing Mail tab

Customer:

ok

NickEmailExpert :

Outgoing server

NickEmailExpert :

is the first box checked?

Customer:

yes

NickEmailExpert :

Go to Advanced

Customer:

ok

NickEmailExpert :

what is your incoming mail and outgoing mail SMTP port numbers?

Customer:

995

Customer:

465

NickEmailExpert :

is the box "Use secure connection SSL" CHECKED?

NickEmailExpert :

same for outgoing?

Customer:

yes

NickEmailExpert :

Thanks. Please change your incoming mail port to 110 and uncheck the box using SSL.

Customer:

ok

Customer:

still getting the same receiving error

NickEmailExpert :

can you please type the error message out?

NickEmailExpert :

Thanks

Customer:

receiving' reported error (0x800xCCC0F)

NickEmailExpert :

What about other info? I need them all

Customer:

The connection to the service was interupted. If the problem continues contact your ISP

NickEmailExpert :

Can you send or reply?

Customer:

no I get the same error

NickEmailExpert :

We might need to create a new account

NickEmailExpert :

actually

Customer:

oh...meaning a new email address?

NickEmailExpert :

no

NickEmailExpert :

remove the email account on Outlook and create a new account

NickEmailExpert :

using the same email address

Customer:

oh ok

NickEmailExpert :

but first

NickEmailExpert :

let check one more thing

NickEmailExpert :

please go back to Email settings

Customer:

ok

NickEmailExpert :

under Logon Information, did you use the full email address?

NickEmailExpert :

and the box "Remember Password" checked?

Customer:

yes

NickEmailExpert :

click OK and you will be under Account Settings

NickEmailExpert :

or click Cancel

Customer:

ok

NickEmailExpert :

Under Email select your current email and select Remove

Customer:

ok

NickEmailExpert :

Then click New

Customer:

ok

NickEmailExpert :

select Internet Email account

NickEmailExpert :

click Next

NickEmailExpert :

enter your information and click Next.

Customer:

ok

Customer:

its configuring

NickEmailExpert :

ok

Customer:

It's having a problem connecting to server

NickEmailExpert :

please click Back

Customer:

ok

NickEmailExpert :

then check the box, Manually configure settings

NickEmailExpert :

then click Next

Customer:

ok

NickEmailExpert :

Do you want to use POP or IMAP type?

Customer:

well att&t says pop

Customer:

would that be correct?

NickEmailExpert :

ok did you get to email settings screen?

Customer:

yes

Customer:

it checked pop should I hit next?

NickEmailExpert :

yes

Customer:

ok

NickEmailExpert :

enter incoming mail server

NickEmailExpert :

pop.att.yahoo.com

Customer:

incoming mail server? should I put what was in there before?

NickEmailExpert :

Do you see this screen?

NickEmailExpert :

please use this one first

Customer:

outgoing?

NickEmailExpert :

smtp.att.yahoo.com

Customer:

ok

NickEmailExpert :

are you at this screen now?

Customer:

yes

Customer:

is the user name the email address?

NickEmailExpert :

yes

NickEmailExpert :

user name = FULL email address

NickEmailExpert :

password

NickEmailExpert :

then make sure checked Remember password

NickEmailExpert :

then click More Settings

Customer:

ok i'm on more settings

NickEmailExpert :

go to Outgoing server

NickEmailExpert :

check the first box

NickEmailExpert :

go to Advanced

NickEmailExpert :

are the incoming port 110 and outgoing 25 now?

Customer:

yes

NickEmailExpert :

please click OK

NickEmailExpert :

then click Test Account Settings

Customer:

the enter network password XXXXX keeps popping up and I keep hitting ok but it keeps popping up

NickEmailExpert :

Please enter your email password XXXXX check remember password. Then click OK

Customer:

I have been doing that everytime

NickEmailExpert :

Please go to your att email via att website. Change your email password.

NickEmailExpert :

Then enter your new password XXXXX check Remember password XXXXX Click OK. See if it will come back. Thanks

Customer:

ok

NickEmailExpert :

any progress?

Customer:

yes i just another test

Customer:

login to incoming is completed sending test message is in progress

NickEmailExpert :

ok

NickEmailExpert :

great!

Customer:

it can send message verify the email address in your account properties

NickEmailExpert :

click Finish when it is done.

NickEmailExpert :

You should see the emails downloading

Customer:

it said it failed

NickEmailExpert :

failed to send?

Customer:

yeah

NickEmailExpert :

that's fine

NickEmailExpert :

please go to More Settings

NickEmailExpert :

go to Advanced

NickEmailExpert :

change Outgoing mail SMPT port to 465

NickEmailExpert :

make sure to select SSL

NickEmailExpert :

then click OK and do another test. Thanks

Customer:

ok its testing

Customer:

The connection to the server was interupted if this continues call your ISP

NickEmailExpert :

did incoming test ok?

Customer:

yes

NickEmailExpert :

thanks.

NickEmailExpert :

please go back to More settings->Outgoing server

Customer:

ok

NickEmailExpert :

Did Use the same settings as my incoming server selected?

Customer:

yes

NickEmailExpert :

Thanks. Go to Advanced tab and change the outgoing port to 80

NickEmailExpert :

select None for secure connection

NickEmailExpert :

click OK and do another test

Customer:

outlook can not connect to your outgoing email

NickEmailExpert :

Please change the outgoing port back to 465 and select SSL encryption.

NickEmailExpert :

click ok.

NickEmailExpert :

click Finish. Do not test the account settings

NickEmailExpert :

I want to see if you can receive emails

NickEmailExpert :

Or you can go back to Email settings and enter your new password XXXXX the Password XXXXX again.

NickEmailExpert :

then click Finish.

Customer:

I got your email

NickEmailExpert :

ok

NickEmailExpert :

so you can receive emails

NickEmailExpert :

please try to send an email to someone or reply

Customer:

ok it says it processing

NickEmailExpert :

so you changed to 465 and SSL?

Customer:

yes

Customer:

I got the can not send error

NickEmailExpert :

ok

NickEmailExpert :

please change port to 25 and NONE encryption.

NickEmailExpert :

click OK and click Finish.

Customer:

ok

NickEmailExpert :

Then try to send or reply

Customer:

same error

NickEmailExpert :

please change the port to 587 and TLS

NickEmailExpert :

click OK and click Finish

Customer:

same error

NickEmailExpert :

This is weird. We have tested all the server ports and still error

NickEmailExpert :

Please change outgoing port to 25 and NONE

NickEmailExpert :

go to Outgoing Server tab

NickEmailExpert :

instead of select Use same settings as my incoming

NickEmailExpert :

select the other option.

NickEmailExpert :

enter full email address for user name

NickEmailExpert :

and enter your new password

NickEmailExpert :

make sure remember password XXXXX is checked

NickEmailExpert :

then click OK and click Finish.

NickEmailExpert :

Thanks

Customer:

ok and error that says it can't send and to check email account properties

NickEmailExpert :

please go back to Outgoing server tab and select use the same settings as my incoming

NickEmailExpert :

actually wait

NickEmailExpert :

change the outgoing port to 465 and SSL. Click OK and finish.

NickEmailExpert :

Test with that first before change it back to Use same settings as incoming mail server

Customer:

so yes on the outgoing service tab or no?

NickEmailExpert :

No leave outgoing tab settings

NickEmailExpert :

only change the outgoing port

Customer:

ok

NickEmailExpert :

so 465 and SSL encryption

NickEmailExpert :

go back to Outgoing server tab and make sure it is using your full email address and password. Not use same settings as my incoming mail server.

NickEmailExpert :

click OK and Finish.

Customer:

yay!!! that worked!!!

NickEmailExpert :

WOWWWW

NickEmailExpert :

that's great!

NickEmailExpert :

please try to send or reply emails

NickEmailExpert :

make sure it is working

NickEmailExpert :

click F9 to see if you can get new emails

NickEmailExpert :

or click Send/Receive

NickEmailExpert :




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Thanks and have a great day!

Customer:

yeah it's all working now...do you have any idea why this happen? it was working fine until about 2 weeks ago and nothing has changed

NickEmailExpert :

That is great!

NickEmailExpert :

Sometimes the settings on the server side affect the mail clients like Outlook, Windows Live Mail and others

NickEmailExpert :

So we have to change the settings.

NickEmailExpert :

And sometimes we have to change the password.

NickEmailExpert :

I am so glad that I could help.

NickEmailExpert :

Have a great day!

Customer:

got it.. thank you!

NickEmailExpert :

You are welcomed.

Nick H., Email Specialist
Category: Email
Satisfied Customers: 8150
Experience: Outlook 2003, 2007, and 2010, Lotus Notes 6.5, 8.5, Windows Live Mail
Nick H. and 8 other Email Specialists are ready to help you

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