Need Help With Email? Ask Your Email Questions Online
Hi and welcome to JustAnswer.com. My name isXXXXX will assist you with your email issues.
Can you go to att website and access your emails?
On your Outlook 2007
click Tools->Account/Email settings
select your email address Under Email and select Change
please type out your incoming mail and outgoing mail SMTP servers
click More Settings
go to Outgoing Mail tab
is the first box checked?
Go to Advanced
what is your incoming mail and outgoing mail SMTP port numbers?
is the box "Use secure connection SSL" CHECKED?
same for outgoing?
Thanks. Please change your incoming mail port to 110 and uncheck the box using SSL.
still getting the same receiving error
can you please type the error message out?
receiving' reported error (0x800xCCC0F)
What about other info? I need them all
The connection to the service was interupted. If the problem continues contact your ISP
Can you send or reply?
no I get the same error
We might need to create a new account
oh...meaning a new email address?
remove the email account on Outlook and create a new account
using the same email address
let check one more thing
please go back to Email settings
under Logon Information, did you use the full email address?
and the box "Remember Password" checked?
click OK and you will be under Account Settings
or click Cancel
Under Email select your current email and select Remove
Then click New
select Internet Email account
enter your information and click Next.
It's having a problem connecting to server
please click Back
then check the box, Manually configure settings
then click Next
Do you want to use POP or IMAP type?
well att&t says pop
would that be correct?
ok did you get to email settings screen?
it checked pop should I hit next?
enter incoming mail server
incoming mail server? should I put what was in there before?
Do you see this screen?
please use this one first
are you at this screen now?
is the user name the email address?
user name = FULL email address
then make sure checked Remember password
then click More Settings
ok i'm on more settings
go to Outgoing server
check the first box
go to Advanced
are the incoming port 110 and outgoing 25 now?
please click OK
then click Test Account Settings
the enter network password XXXXX keeps popping up and I keep hitting ok but it keeps popping up
Please enter your email password XXXXX check remember password. Then click OK
I have been doing that everytime
Please go to your att email via att website. Change your email password.
Then enter your new password XXXXX check Remember password XXXXX Click OK. See if it will come back. Thanks
yes i just another test
login to incoming is completed sending test message is in progress
it can send message verify the email address in your account properties
click Finish when it is done.
You should see the emails downloading
it said it failed
failed to send?
please go to More Settings
change Outgoing mail SMPT port to 465
make sure to select SSL
then click OK and do another test. Thanks
ok its testing
The connection to the server was interupted if this continues call your ISP
did incoming test ok?
please go back to More settings->Outgoing server
Did Use the same settings as my incoming server selected?
Thanks. Go to Advanced tab and change the outgoing port to 80
select None for secure connection
click OK and do another test
outlook can not connect to your outgoing email
Please change the outgoing port back to 465 and select SSL encryption.
click Finish. Do not test the account settings
I want to see if you can receive emails
Or you can go back to Email settings and enter your new password XXXXX the Password XXXXX again.
then click Finish.
I got your email
so you can receive emails
please try to send an email to someone or reply
ok it says it processing
so you changed to 465 and SSL?
I got the can not send error
please change port to 25 and NONE encryption.
click OK and click Finish.
Then try to send or reply
please change the port to 587 and TLS
click OK and click Finish
This is weird. We have tested all the server ports and still error
Please change outgoing port to 25 and NONE
go to Outgoing Server tab
instead of select Use same settings as my incoming
select the other option.
enter full email address for user name
and enter your new password
make sure remember password XXXXX is checked
then click OK and click Finish.
ok and error that says it can't send and to check email account properties
please go back to Outgoing server tab and select use the same settings as my incoming
change the outgoing port to 465 and SSL. Click OK and finish.
Test with that first before change it back to Use same settings as incoming mail server
so yes on the outgoing service tab or no?
No leave outgoing tab settings
only change the outgoing port
so 465 and SSL encryption
go back to Outgoing server tab and make sure it is using your full email address and password. Not use same settings as my incoming mail server.
click OK and Finish.
yay!!! that worked!!!
please try to send or reply emails
make sure it is working
click F9 to see if you can get new emails
or click Send/Receive
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yeah it's all working now...do you have any idea why this happen? it was working fine until about 2 weeks ago and nothing has changed
That is great!
Sometimes the settings on the server side affect the mail clients like Outlook, Windows Live Mail and others
So we have to change the settings.
And sometimes we have to change the password.
I am so glad that I could help.
Have a great day!
got it.. thank you!
You are welcomed.