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AssistYouNow
AssistYouNow, Support Specialist
Category: Email
Satisfied Customers: 370
Experience:  Experience in Fixed & Mobile Email Functionality
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all of my emails have disappeared from my hotmail inbox

Customer Question

all of my emails have disappeared from my hotmail inbox
Submitted: 2 years ago.
Category: Email
Expert:  AssistYouNow replied 2 years ago.

Customer:

Hi I will try to help you today

Customer :

thankn

Customer :

What do I ahve to do to get my emails back please?

Customer:

HOW JUSTANSWER WORKS:

JustAnswer is an Completely Independent Technical Support Service similar to a local technician you might hire to visit you but instead we are online only and available 24/7 via chat through the JustAnswer.com website for all your Technical Questions. We are NOT Microsoft, Apple, Yahoo, Google, Facebook etc.


I am ready to help you with Professional Technical Support for your Question or Problem Today and I hope that you are fully satisfied with your Answer and after I have resolved your issue click on the green "ACCEPT" button as this is the only way I am credited for my time I spend resolving your issue. You are not also charged extra if you have a JustAnswer Subscription. Please confirm you understand this and I will begin resolving your issue right away.

Customer :

yeah sure i understand

Customer:

Thanks. are you able to log into your hotmail ok?

Customer :

yeah i can do that no problem

Customer:

RECOVERING ANY LOST MESSAGES & SECURING YOUR ACCOUNT

1/ Go to the deleted/trash folder and click on the small link at the bottom To try to recover your emails, go to the trash and on the bottom that says recover deleted messages.

2/ If you are unable to recover the messages you have 2 options:
a} submit a message to Hotmail here: http://goo.gl/MLgLt
b) submit a question in the Hotmail Forum here: http://goo.gl/mZcwC

3/ Dont reply to any Hotmail/MSN looking email asking for your password XXXXX they will never send one. Also run a full Virus Scan of your machine in case this was how the account was compromised. A Free one is available at http://windows.microsoft.com/en-US/windows/products/security-essentials

4/ Make sure you change your password XXXXX a secure password XXXXX using at least 6 letters including numbers and special characters ($&! etc). You can do this by clicking on the small black triangle to the right of your name top right of the page (looks almost like an asterix) and select "account". While you are in there check the security questions are yours and all the other information in there is yours too.

Hope this helps...

Customer:
Customer :

ok thanks i will try that

Customer :

how will i know if i am satisfied with your answer?!

Customer :

if i have to send a message to hotmal

Customer:

you can come back if any problems and I will continue to help until you are

Customer :

so do i have to press accept this time

Customer:

just bookmark this URL or create an account at justanswer whatever is easier ;-)

Customer :

ok thanks

Customer:

yes press accept thanks you

Customer:

and im here if you need me, just ping back anytime

Customer :

ok i have just gone to that link and it takes me around in circles

Customer :

there is nowhere to actually send a message to them

Customer :

hello

Customer:

checking

Customer:

click the Deleted folder, scroll to the bottom of the window, and then click recover deleted messages

Customer:

have you done that?

Customer :

yeah it recovered 4 emails!

Customer:

Hotmail will then recover as many messages as possible and put them in your Deleted folder

Customer :

yeah but i am missing hundreds

Customer:

If you don't see the deleted messages that you wanted, it means they're usually permanently lost but im trying to find the new hotmail contact form for you to ask to be sure

Customer:

were you hacked?

Customer :

i have no idea

Customer :

perhaps

Customer :

I have a hotmail plus account too so it shouldn't have been automatically deleted

Customer :

I am pretty annoyed about it to be honest. There were emails in there that were almost ten years old :-(

Customer :

In fact, they would have been over ten years old

Customer:

ok if you have hotmail plsu there might be more options, please hold

Customer:

Call Hotmail Plus on the following number within North America(NNN) NNN-NNNNor +1 866 -672-4551 outside North America and you have a much higher chance since you are paying for the service


 

Customer:

only they can restreive your messages

Customer:

an alternative that might be worth a try too is http://www.emailadept.com/Windows-Mail-Recovery.htm

Customer:

thats about all i can offer right now..! ;-) 3 options

Customer:

have you gone?

Customer:
Expert:  AssistYouNow replied 2 years ago.
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Expert:  AssistYouNow replied 2 years ago.
was the problem fixed? Anything else I can do for you?


Thanks for your question. Please dont forget to ACCEPT my Answer once you are satisfied so I am credited for my time!

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