How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 37173
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now
A new question is answered every 9 seconds

I have 2 gmail accounts, but can only access one.How do I get

Resolved Question:

I have 2 gmail accounts, but can only access one.How do I get me original one back.

my 2 accouts are:
[email protected] - the one I can get access to
[email protected]

what so i do to get back to [email protected]???

thanks

Sue
Submitted: 5 years ago.
Category: Email
Expert:  Viet - Email Tech replied 5 years ago.
Hi,

What program do you use for email, i.e. Internet Explorer, Outlook Express, Outlook 2003, 2007, etc?

When you are in your gmail account, can you click on the photo icon at the top right and click on Sign out, then sign in your original gmail account?

Please let me know. Thank you.
Customer: replied 5 years ago.

2007

When I click on gmail its brings up my 2nd accout which is dotswong there is no log out button

 

Expert:  Viet - Email Tech replied 5 years ago.
Hi,

Do you mean outlook 2007? Did you set up both accounts on outlook?

Was you able to use both accounts previously?

Can you go to close outlook, then click on Start, control panel, mail (or start, control panel, user accounts, mail), and click on Show profiles:
Click Show Profiles.
Under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used, then click OK.
, then open outlook and check?

Thank you.
Expert:  Viet - Email Tech replied 5 years ago.
Can you go to the website http://gmail.com/ and sign in your original gmail account? Thanks.
Expert:  Viet - Email Tech replied 5 years ago.
Please go to the website http://gmail.com/ and click on the photo icon at the upper right of the screen and click on Sing out. Then you can go to http://gmail.com/ again and sign in your original gmail account. If there is error message when logging your original gmail account:

Please reset your gmail account password XXXXX the website https://www.google.com/accounts/recovery. If that does not work, there is another way to recover your gmail account.

Please go to the website https://www.google.com/accounts/recovery/knowledgetest
, enter your gmail email address, and submit
(if you are prompted for the words/letters as appeared on the screen, then enter them and continue.)
, click on "Verify your identity" at the bottom
, please fill out as much information as possible, then submit
(Note: You will need another email address that you have access to, so that Gmail/Google can contact you. If you don't have a working email address, you can create a free new email account at www.hotmail.com.)

It will take about one or two days for Gmail/Google to verify your account, then they will contact you.

Please let me know if there is still any issue. Thank you.
Viet - Email Tech and 2 other Email Specialists are ready to help you

Related Email Questions