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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4046
Experience:  Certified Email Expert with over 10 years experience.
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I have 2 facebook accounts. I want to delete one of them,

Customer Question

I have 2 facebook accounts. I want to delete one of them, but it is from an old email and I do not remember my password. How can I delete this account.
Submitted: 2 years ago.
Category: Email
Expert:  Chris L. replied 2 years ago.
Hello and thank you for using Just Answer.

1- Click here http://www.facebook.com/recover.php

2- Find the "Enter your name and a friend's name" section and enter your Name and a Friend's name where prompted

3- Click Search

4- Enter the captcha in the same order you see them, then click "Submit"

5- If you see yourself there in a picture (or if that is a picture taken by you) click "This is My Account"

6- Then you will see alternative emails and probably a phone number. Select the tiny box before them, then click "Reset Password". The link to reset the password XXXXX be sent to your alternate email address and/or the phone number (if you have one)

7- If this is the email you no longer have access to please click "No longer have access to these?"

8- Follow the prompts to reset the password.

9- If no luck please try with the validation form clicking here http://www.facebook.com/help/contact.php?show_form=cannot_identify

If you need further help let me know.

Thank You
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4046
Experience: Certified Email Expert with over 10 years experience.
Chris L. and 10 other Email Specialists are ready to help you
Customer: replied 2 years ago.
The enter your name and a friends name section does not come up
Expert:  Chris L. replied 2 years ago.
Hi,
You need to be logged out of your other facebook account to get to the screen.

It looks like this:

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
View Full Image

Attachments are only available to registered users.

Register Here

If you can access by the link try another web browser like firefox
http://www.mozilla.org/en-US/firefox/new/

It is happening because your web browser remembers your facebook log in.
Expert:  Chris L. replied 2 years ago.
Please reply on this question. If you want to delete the account you will first need to reset the password so you have access to the account. You need to prove ownership of this account before you can delete it. To permanently deleted with no option for recovery, log in to the account you want to delete and then make a request here: http://www.facebook.com/help/contact.php?show_form=delete_account
Customer: replied 2 years ago.
I can not get into the account because I do not know the password and everything you told me to do is not working
Expert:  Chris L. replied 2 years ago.
What is the problem you are running into when trying to reset the password? You will need to get into that account to delete it.
Customer: replied 2 years ago.
I can not get into the account because I do not know the password. It stops me right there and does not allow me to open that Facebook account so I can delete it.
Expert:  Chris L. replied 2 years ago.
You need to fill out the form like I showed you above for the account you do not have access to. Let me know if you can get to the recovery page here:

1- Click here http://www.facebook.com/recover.php

2- Find the "Enter your name and a friend's name" section and enter your Name and a Friend's name where prompted

3- Click Search

4- Enter the captcha in the same order you see them, then click "Submit"

5- If you see yourself there in a picture (or if that is a picture taken by you) click "This is My Account"

6- Then you will see alternative emails and probably a phone number. Select the tiny box before them, then click "Reset Password". The link to reset the password will be sent to your alternate email address and/or the phone number (if you have one)

7- If this is the email you no longer have access to please click "No longer have access to these?"

8- Follow the prompts to reset the password.

9- If no luck please try with the validation form clicking here http://www.facebook.com/help/contact.php?show_form=cannot_identify

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