This has happened to literally a few million free hotmail users, so needless to say the line is rather long, it's the real price of having a free email account....
Here are ALL your options:
If you have a phone tied to the account, you can try to verify your account with a mobile number (only available in limited markets at this time):
Click the I forgot my password button, then click Reset your password.
If that fails, try here: https://account.live.com/acsr?mkt=en-US If that fails, and you are unable to verify using the SMS validation or by resetting the password, then the only way to get the account back is to fill out this form with as much information as possible and the best way is to act like the account got hacked. This is exactly the process that will happen:
You're going to have to jump through a few hoops if it's a free account.They've had an epidemic of blocked accounts....
Attachments are only available to registered users.
You can use your PIN with this private forum and post any questions you might have here http://bit.ly/iKIBUC
msn deleted my original hotmail: XXXXX@XXXXXX.XXX, and renamed it: XXXXX@XXXXXX.XXX. I can link the two hotmails , but to access XXXXX@XXXXXX.XXX I need a password. I have forgotten it.