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Cory
Cory, Support Technician
Category: Email
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Experience:  5+ years of email experience
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WHY IS HOTMAIL NOT ACCEPTING MY PASSWORD

Customer Question

WHY IS HOTMAIL NOT ACCEPTING MY PASSWORD
Submitted: 5 years ago.
Category: Email
Expert:  Cory replied 5 years ago.
Welcome To JustAnswer. Im Cory and I will be helping you today.

This can be because your account was compromised.

Please follow the steps below to recover your password.

FIRST OPTION, (RESET PASSWORD)

 

Please click here to reset your password. "Choose I Forgot My Password"

Click Reset Password

Type in your Windows Live ID and the Captcha and click Next

If you can not answer your Security Question or access your Alternate Email please use the second option.

 

If you can not reset your password because your account is blocked please move to second option.

 

SECOND OPTION, (FILL OUT RECOVERY FORM)

 

You will need a alternate email address to so that the recovery email can be sent to it.

 

Please click here to recover your account.

 

1.Choose "I think someone else is using my ID".
2.Click Reset Your Password
3.Enter your windows live id you want to recover and the characters from the picture. Then click Next
4. Click Customer Support Dot then click Customer Support Link

5.The email you want to recover will be listed, fill out the email address they can contact you at that you have access to. Click Continue

6. Fill out your account information. Please make sure you fill out your Name, Birthdate, Your ZipCode. Fill out the reset the best you can.

Do not fill out the billing information at the bottom of the page, when you submit the form it will cause it to reset and loose your information.
Once your done click Submit
7.Then your information will be sent to MSN/Hotmail.

It says: "Your information has been submitted"

 

It says it will take 24 hours but it can take up to 3-5 business days.

 

ALTERNATE OPTIONS,

 

CONTACT SUPPORT

Create another email account with hotmail.

Once you do that please click http://windowslivehelp.com/forums.aspx?forumid=b782602b-8e7c-40d8-a66b-b44824497a17 to create a question for hotmail support about your hacked account.

 

Here are some numbers you can try but they are for Paid Hotmail Plus accounts:

1-800-386-5550 or 1-866-672-4551


If you call back more than once you might get someone that will help you with a free account.

You can also try emailing [email protected] or [email protected]

 

Please click ACCEPT/I'M SATISIFED, that is the only way i get paid for helping you. (Even if you have a trial or a subscription.)

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