My sbcglobal email account just quit working, but my spouses email at sbcglobal continues to work. ATT is no help. Cant reset password or sign in. Any ideas?
Hello. My name is Michael.How do you currently access your email?Do you go directly to the web site, or are you using software on your desktop?Customer :Usually via Outlook 2007 or iPhone 4g, but someitmes directly from yahoo mail page on internet.MichaelHannigan :What happens when you go to the login page below?
Login - att.net Yahoo!Are you able to log in there?Customer :enter username and password; get a message back that it doesn't recognize one or the otherMichaelHannigan :Oh... good... I was just reading. You're going to be easy to work with.I know you've been through this, but what happens when you go to the password reset?Does it send you to AT&T or to Yahoo?Customer :Goes to att login page - returns Invalid ID or password.Please try again using your full Email.MichaelHannigan :Ok.. from here, this gets extraordinarily complicated.Complements of AT&T and Yahoo so please bear with me.Customer :I can access account link goes back to ATT pageMichaelHannigan :Can you log into your AT&T account?Customer :If it was easy, everyone would do it?MichaelHannigan :Everyone is supposed to be able to!Customer :like the Account Manager account?MichaelHannigan :Yes.Customer :Yes. it picks up my wireless account information.MichaelHannigan :When you log into that, are you using a username that ends in sbcglobal.net?Customer :no...my wireless numberMichaelHannigan :Ok... does your email address that you use end in sbcglobal.net?Customer :yes the longer story...We had sbc phone service and DSL years ago. ATT purchased SBC. We bundled phone, DSL, wireless, and directv. We moved and couldn't get ATT at current location, but kept ATT wireless. Have been here over a year. One sbc email account worked until Monday; the other is still working.MichaelHannigan :Do you still have at&T an an internet provider?Customer :Current internet is comcastMichaelHannigan :Ok... can you please try going to this link and logging in with your username, but WITHOUT the @sbcglobal.net?
http://bitli.es/qADd0oCustomer :Invalid ID or password.Please try again using your full Yahoo! ID.MichaelHannigan :ok... try it now with the sbcglobal, pleaseCustomer :but it do have Yahoo! on the sign-in page this time.MichaelHannigan :There is a method to this.Customer :same thingHowever, it does work with my spouses full email address. I can sign in to yaho with that username.MichaelHannigan :OK... now please try going to this page, and click next to go through resetting the password.Is his account the main account?Customer :I dont remember for sure which is the main account...but believe the account that doesn't work was the primary accountWill try the resetMichaelHannigan :I know this is a little crazy... but if that doesn't work, then please go to this page.
AT&T email password ***** for other domains.
The reason I'm giving you so many different things to do is because there are several ways that they could have merged your account when they did it.Customer :Not working ... recognizes accoutn id, but secret answers won't work. the one from my old cheat sheet lists 3 letters, but it demands a 4-letter response...which at this point I am quite ready to hurl at it.Doesnt recognize that addressMichaelHannigan :On the last link you have to select sbcglobal from the pulldown list.Customer :Will try again, but could get anwhere with that address last time...will open again in new windowOk...got to sbc login, then secret words ... same page as we saw a bit ago ... still did not recoognize secret words written down on cheat sheetMichaelHannigan :Is it asking for your secret question?Can you please, at this point, copy what is in the browser address at the top of your browser and paste it here?You are very close.Customer :yes...and they are written down on a cheat sheet. but won't accept one because it was 3 letters long (acronym) and also did not accept version written out ... now says account is locked out
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Customer :I will start this over tomorrow night ... not getting anywhere ... same thing about invalid usernames or passwords.You worked hard for this one.MichaelHannigan :Thank you.