Thanks JustAnswer.com.What happens when you go to live.com to login your @msn.com email account?What is the exact error message?Does it say wrong password?Do you remember your msn email password or do you think it is hacked?JACUSTOMER-1mn3cts6- :Haven't tried live .comif I go there now will I be able to get back to you?Viet - Computer Tech :Please open a new window and trypress Ctrl and N keys at the same time to open a new windowYou can also add to favorite this web pagePlease just right-click on http://www.live.com/ and click on Open in a new window.JACUSTOMER-1mn3cts6- :it opened some emails but it wasn't from msn it looked like hotmail. I know I had many, many more than theatViet - Computer Tech :How do you login your msn account? Which website do you go to?Are those some emails belonging to your MSN email account?JACUSTOMER-1mn3cts6- :yes they are . I didnt open anything though just now. BUT I dot even have my "butterfly" on my desktop anymore. Dont know where it went to?also cant access any of my pictures.and I can't access my homepage .Viet - Computer Tech :Do you have a paid msn account?JACUSTOMER-1mn3cts6- :no I dont pay Viet - Computer Tech :Do you go to http://msn.com/ and login your msn account?JACUSTOMER-1mn3cts6- :yes I tried that nothing happened. I also was able to get IE to open but when it opened it said AOL and I dont have AOL. It's almost like I went into default?Viet - Computer Tech :oh So you use Internet Explorer or AOL?Do you have windows xp, vista, or 7?JACUSTOMER-1mn3cts6- :no I have never used AOLand I dont use IE mailI have windows xpViet - Computer Tech :What do you use ?is it @msn.com?JACUSTOMER-1mn3cts6- :yesViet - Computer Tech :What program do you use , i.e. Internet Explorer, Outlook Express, 2003, 2007, etc?JACUSTOMER-1mn3cts6- :no it's just msn.comViet - Computer Tech :Then you are using IE .JACUSTOMER-1mn3cts6- :I dont use IE Viet - Computer Tech :What do you use then?JACUSTOMER-1mn3cts6- :msnViet - Computer Tech :is that a program?JACUSTOMER-1mn3cts6- :I don't know??? would it be Microsoft??Viet - Computer Tech :Can you redownload and install athttp://membercenter.msn.com/download.aspx?Is it windows live email?JACUSTOMER-1mn3cts6- :yes I guess so, sry I'm NOT savvy on computerViet - Computer Tech :I can remote in your computer and check.Would you like to do that?JACUSTOMER-1mn3cts6- :yes if you can does that cost more money though?Viet - Computer Tech :no, you don't have to pay more.JACUSTOMER-1mn3cts6- :then sure please I need help!!!!!somethings very wrong hereViet - Computer Tech :Please click below:http://22.214.171.124:8040/guest.aspx?Session=b39f88e5-1a53-4f72-b8cf-00ed2f381835&SUPPORT=NETand let me know when you have joined.JACUSTOMER-1mn3cts6- :Ok what happens now????Viet - Computer Tech :ok, the page is in your favorites at the bottomJACUSTOMER-1mn3cts6- :so many of those need to be discarded tooViet - Computer Tech :You can right-click on each of the ones you want to delete, then click on Delete.After restarting the computer it will pop up a system configuration windows, just check the box to not display again, then click OK.JACUSTOMER-1mn3cts6- :will do that tomorrowViet - Computer Tech :yes, click on the Star icon on the leftthen scroll down at the bottomthen you see the web page link that you can get back to me later if there is still any issue.JACUSTOMER-1mn3cts6- :will you stay here while I DO THAT??Viet - Computer Tech :yes, I willJACUSTOMER-1mn3cts6- :thank you so much be back as fast as I can unless can you do that???Viet - Computer Tech :You're welcome.You can just restart on your own nowclose all windowsthen click on Restart icon (that it's still showing) on your screenJACUSTOMER-1mn3cts6- :can you shut my puter down and do all that. I would feel a lot more confidentViet - Computer Tech :ok, let mewell, we've restarted the computer.How is everything?You can open MSN and check your emailsJACUSTOMER-1mn3cts6- :you have been woderful and so patient I really thank youViet - Computer Tech :You're welcome. Thank you.
I signed into msn but I cant find my email again