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Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 36051
Experience:  Over 20 years fixing Electronically devices
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MY kindle seems to crash and I lost everythilng I had

Customer Question

MY kindle seems to crash and I lost everythilng I had connected to ***** and then
i must have did something and that is when I lost everutjong
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it

Let me know the results please

Thank you