How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

We have sentry safe and can open. Looks like battery died.

Customer Question

Hi we have sentry safe and can open. Looks like battery died. We have key but don't know how to use, because lost manuals. What can you suggest
JA: What's the make/model of your device? How old is it?
Customer: 10 years size is 78"x18". I can find model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Last week. Display is blank.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No just how to open and change battery. We have a key.
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 2 months ago.

Can you tell me what the keypad area looks like? Is it round, square, or rectangular?

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan