Electronics Repair Questions? Ask an Electronics Technician
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These symptoms point directly to a hardware failure with the Bose system in most cases, and not something you can correct via any settings or adjustments. The only thing you can try on a user level is to leave the system unplugged for an hour or more to drain all residual current from the circuitry inside, and then plug it back in and see if the player operates normally.
If it does not, then unfortunately you would need to contact Bose Service, as they are the only ones that repair their systems:
BOSE:For assistance with your product, please call us toll-free at 1-***-***-****. For help with our aviation headsets, call 1-***-***-****.For the best possible service, please have your product nearby when you call. Hours of operation: Monday – Friday: 8:30 AM – 8 PM ET
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