Electronics Repair Questions? Ask an Electronics Technician
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To record 2 programs at the same time requires two input signals to the dual tuners built into the DMR-XW350.
Test your input signal strength using the menu and let me know what the results are.
If the input signal is good, then one of the built-in tuners may have failed inside the unit.
If the signal strength is bad then that could be the cause of the problem. Have you checked the antenna to ensure it is still positioned correctly and has not shifted?
The subtitle problem may be software related. If a power cycle of the box does not resolve it then you would need to reset the box which will erase any recordings on it.
The box is the DMR-XW350.
Yes, you can initiate this by turning the box off at the wall.
Wait 2 minutes, then restart the DMR-XW350 box again.
No, the shows will not be wiped unless you do a complete reset of the box using the Factory Reset option in the menu.
If turning the box off for a few minutes did not help, then the next step will be to reset it using the Factory Reset option in the menu.
Did my answer work? Is there anything else I can help you with?
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On some units, the Factory Reset is also known as "Shipping Condition" -
in the settings menu, go to Others and then select Initialize - Shipping Condition.
Did you have to retune the box after resetting it to shipping condition?
If still no change after returning the box to shipping condition then it has some other internal malfunction.
I suspect there may have been a software glitch, and resetting the box to shipping condition has resolved this - it will have received software updates overnight after the reset which seem to have helped. That is good to hear that it worked!
Does the digital display show anything at all where the clock should be?
If it does not, then the display may have failed.
Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)You can always reply back at any time if you need any further assistance at all.Pete.
In the menu, when you go to Others, ensure the Automatic Clock Setting is set to On.
Hmm ok, then I think that given the age of the unit, the display has likely failed.
The Auto Standby means that the unit will automatically turn off and go into standby mode after a set amount of time, e.g. 4 or 6 hours.