Electronics Repair Questions? Ask an Electronics Technician
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
If the device still does not work beyond that, then please reply back with the Model of the Kindle and also the AGE of the unit- and we can proceed.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.
Do you need further assistance with this?
Hi there and welcome
Can you tell me how old the Kindle is and the exact model?
This is a different expert, I see now it was in one of your messages not the original statement, sorry
What you need to do is get this battery
It is $10 cheaper then anywhere else, and you also get the tools with it.
Plus you will see the video to replace it on my link I gave you, it is a straight forward replacement if you take your time to do this
But you need to so this to get this resolved.