Electronics Repair Questions? Ask an Electronics Technician
Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
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*This is not your answer, just an inquiry to see if you still need help. I'm here to help when you're ready.
Ok, that alarm usually means that the correction wasn't finished. Ugh, I can see you know this already, because you're coming in behind someone who already did it. The trick will be to finish, or to clear it and start over. Is that person in the store now?
Also, do you have a backup of your programming?
Ok, give me a few minutes to get the programming manual. Backing up is important, that way if the data gets lost you don't have to start from scratch. It also saves you in these situations where you want to restore, much like a system restore on a computer.
We'll have to find out where they goofed, finish the programming, then the alarm should stop. The problem is, it doesn't happen on the tax key, so that could be in a lot of places. This isn't going to be easy.
We'll get to that later. Does it beep if the tax key is not used in the transaction?
Ok, reprogram the tax rate from scratch. See if you can get it to go away. There was an error somewhere in the programming, and cash registers are very picky when it comes to programming, and using.
Yes, sorry, I had to step away. Did you actually enter a %?
7.75. Did you set the tax during the same day as when it was programmed to 8&? I'm reading that it's a "condition" to block inconsistencies. It wants you to do the daily financial reset, then do the programming, then sign in, and it should work. Is this the order of operations you did?
One thing I missed, and I know this is a silly question, does the C key clear the error?
But when you go to total it beeps again?
How comfortable are you with doing a master clear and starting over with the programming? I know it's work, but somewhere, the programming for tax got messed up. This tends to happen with most registers when programming tax. I'm not sure why, but that's just what happens. You can do a master clear on page 157 here.
I'm not finding a backup on this register... Sam4S is the replacement for these registers, where they have an SD card slot for backup. That would be too convenient here...
Before we do that...
Do the status clear. It's up a couple of pages. This won't hurt your programming, just clear anything that may not have finished. I'll check to see if there's a print feature.
Ok, ... I'm not seeing a way to print the values either. This is far fetched, but it's worth a shot. Tec seems to have been bought out by Sam4s, but here's the supplies number for TEC:(###) ###-####
Call them, and see if they still have tech support who can blast through this problem. If not, try Sam4s: 1-***-***-****.
Let me know if you have any luck, I'm still looking for the answer. These older registers are like trying to crack a safe sometimes.
Me too, I wish I could be more help. Let me know if you find anything out. I'll keep thinking about this, hopefully the answer will come to me.
Bookmark this page and you can reach me here. I'm going to be leaving the office soon, but like I said, I'll keep thinking about it, and will let you know if I come up with something new.
You are very welcome. Hopefully you'll get an old schooler at Sam4s who knows the older machines! The first tech will run you through some steps, after that you can ask for "advanced tech support", the nice way of saying "someone who really knows".