How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rusty Your Own Question
Rusty
Rusty, Customer Service
Category: Consumer Electronics
Satisfied Customers: 5823
Experience:  Over 20 years electronics experience. How may I help you today?
63817454
Type Your Consumer Electronics Question Here...
Rusty is online now
A new question is answered every 9 seconds

XR11 remote is not working this morning....have changed

Customer Question

XR11 remote is not working this morning....have changed batteries but not response no green light shows at top)...is there some way to reset it?
JA: What's the make/model of your device? How old is it?
Customer: XR11 is new, our system was installed in early September.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: What troubleshooting should we try? The remote was working last night and we have established it is not a battery problem. There is no green light showing on the remote when a button is pressed and so no signal being transmitted. The remote appears to be dead.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No thanks....just whether the remote can be reset somehow or if we need to have it replaced.
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 2 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 2 months ago.

Do you still need help with this?

*This is not your answer, just a request for acknowledgement. I'm here to work on your question if you're ready.

Customer: replied 2 months ago.
No we went to their office and picked up a new remote
Expert:  Rusty replied 2 months ago.

Got it. Glad you got it sorted out! I'll send you to customer service so you're not billed for my time.