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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
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My telephone line has been down for some time.

Customer Question

My telephone line has been down for some time.(###) ###-####JA: How old is the phone?
Customer: Less than a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The first time I tried today was a couple hours ago.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 1 month ago.
1. Yes
2. No other
3. Comcast Cable
4. yes
5. EL52253
Customer: replied 1 month ago.
My telephone line is dead; that is why I am contacting you.
Expert:  Nathan replied 1 month ago.

It is not necessarily the line.

If you have no other phone besides the cordless system, there is no way to verify if it is a line fault or a hardware failure in your main base station, either is possible.

Initially, please unplug power to your comcast modem/gateway for 5 minutes. Replug, give it another 5 to start up, then test the line again please.