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Rusty
Rusty, Customer Service
Category: Consumer Electronics
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Experience:  Over 20 years electronics experience. How may I help you today?
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I have a Phonak ComPilot that is approximately three years

Customer Question

I have a Phonak ComPilot that is approximately three years old. It just stopped working. The red light went off, the green light of operating stopped. What is going on with this?
JA: What's the make/model of your device? How old is it?
Customer: It simply says Phonak ComIolt on the back. It appears to be a Compilot1 with an IC: 2262A-COMPILOT1 identifier. It is approximately 3 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started. It started repeating "TV connection" several times without connecting and then the normal green light went away (stopped). There is now no light on the receiver that hangs around the neck, while a light on the base does remain. I have not tried any trouble shooting, other than turning it on and off.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Rusty replied 4 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 4 months ago.

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