Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me how you're getting your channels? Aerial, basic cable, or cable/satellite box?
You are seeing an automated ad by the site for a call or remote session, this is optional and may be ignored if you wish.
My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
The caption function is ONLY accessible via the CAPTIONS button on the original factory remote.
It cannot be done via the menu, as it is a remote command, not a menu command.
Can you please provide me with the full model number of the tv, I can then help you to source a replacement remote.