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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
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Panasonic 5 years plus. showing captions on screen. Don't

Customer Question

Hello Pearl
JA: What's the make/model of your device? How old is it?
Customer: Panasonic 5 years plus . showing captions on screen. Don't have original remote. Have looked at menu extensively. Can't find off/on option
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since i was given the unit 2 weeks ago. Have used universal remote and accessed on screen menu however unable to find on/off caption option
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Consumer Electronics
Expert:  Nathan replied 10 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 10 days ago.

Can you tell me how you're getting your channels? Aerial, basic cable, or cable/satellite box?

Customer: replied 10 days ago.
Aerial
Customer: replied 10 days ago.
Can't afford another $37. Can you assist via text?
Customer: replied 10 days ago.
Sorry to bother you. I can only afford the initial payment. Will have to cancel and try elsewhere
Expert:  Nathan replied 10 days ago.

You are seeing an automated ad by the site for a call or remote session, this is optional and may be ignored if you wish.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Expert:  Nathan replied 10 days ago.

The caption function is ONLY accessible via the CAPTIONS button on the original factory remote.

It cannot be done via the menu, as it is a remote command, not a menu command.

Can you please provide me with the full model number of the tv, I can then help you to source a replacement remote.