Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.
2) What phone service provider (phone company) you have for this phone line?
Please REPLY using the box below and the SEND button.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.Feel free to DECLINE (close) any such offers, and continue in this text/chat form.
OK - is this a CORDLESS Vtech system?
And as noted above:
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.
OK - MOST Vtech models begin with TWO LETTERS, followed by FOUR NUMBERS.
So let me know if you see any letters and numbers in that format.
OK - I'm not finding that model.
Do you see anything that STARTS with CS or DS and then has four numbers after it?
OK - that looks like an AC adapter rating.
Please find the MAIN BASE of the system and look for a sticker or label - that may have the model.
OK - NOW we're cooking (lol).
Let me look that up real quick, and while I do that, please REMOVE the phone cord from the main base unit and CHECK if the message displayed CHANGES - to something like "check phone line".
OK - very good. That is what is SHOULD say - when the phone cord is disconnected.
So let's leave the phone line disconnected - for AT LEAST another 5 minutes, and then reconnect - after that wait.
While we are waiting, I will see if there is anything else we can do, as I suspect that if the same "line in use" message appears when we reconnect, this may be a phone SERVICE issue.
Not a silly question at all!
That USED TO Be the case, but not anymore. If the phone cord was disconnected for a full five minutes, that would have "disconnected and CLEARED" any calls that may have been there.
OK - on with the issue. Can you tell me HOW you "RESET THE MODEM" - and WHEN that was done?
OK - are there any "indicator lights" on the modem - one of which is labeled Line 1 or Phone 1?
OK - let me send the modem reset procedure that I have, and have you try that. It takes a little longer, but that should not be a concern.
I have attached the procedure as an image, and you MAY need to click the image NAME to see it.
Please give that a try and let me know what the indicators do - once the modem is powered back ON.
Have you WAITED the "additional 10 minutes" (as mentioned in step 3) of the instructions?
And if so, have you checked for a dial tone yet?
OK - this is an indication that this IS a SERVICE issue - with either the equipment or the service itself.
Since you don't have another phone available to contact the TWC support folks, let me send you a link to the "Contact Us" page, where you will look for the "Chat with us" button - to see if you can contact them that way.
Click Here --> https://www.timewarnercable.com/en/support/contact-us.html
Let me know if you do NOT see the Chat with us link on that page.
Thanks, ***** *****
OK - can you try the Chat button AGAIN - and let me know what happens when you click it?
I only ask because when I do that, I get a NEW popup window, and I want to see if you get the same thing.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)