Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, what is the Operating System of the computer where the Sony ICD-PX333 would be connected to please?
Appreciate the additional information.
Does it have a CD or even a DVD burner?
Have you tried connecting the Sony ICD-PX333 to the computer? ...able to access/copy the contents of the Sony to the HP?
And yes on the Phone Call Service soon as the system has cleared the "Status:...failure"
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Have you tried using "File Explorer" in Windows 8? This would allow viewing of all storage media hard disk drives, disc drives, removable devices, etc. that are connected to the HP computer. One of these would be memory card of the Sony ICD-PX333.
The contents can then copied to a folder in the HP.
Thereafter, these copied files may then be burned into an audio CD using a CD Burning Utility similar to shown HERE.
Alternatively, the Sony's bundled software "Sound Organizer" may be used to trasnfer/copy tyhe contents of the Sony ICD-PX333 to the computer.