Hi, I'm Cher. Welcome to JustAnswer.I'm reviewing your question now and will post back with your reply, shortly.
I have just a few questions that will help me help you, best:
Does your safe also have a key to open it in conjunction with the code on the electronic key pad?
Do you have your original owner's manual?
Are you 100% sure of your combination?
Please tell me everything you've done to try to open the safe.
Is this the first time you're opening it?
Thanks for all your additional information and after you reply, please allow me some time to compose and send your answer.
I see that you have not yet read my response, attempting to get some additional information about your safe situation.
From what you already wrote, I can tell you the following:
If your safe also has a key to open the safe, together with the code, always REMOVE the key after using it, to open the keylock. In addition, make sure that the batteries you used are alkaline and not rechargeable and the positive and negative ends are put in, to match the same markings in the battery holder.
Here is a downloadable copy of your safe's owner's manual; it contains all instructions needed, except the safe's code:
Try all of the troubleshooting in the manual and if nothing works, you can always call them for additional information (Customer Service: 1-***-***-****.) If there's a problem with your safe, it could be defective and you can request a new one at no cost to you.
I hope you are able to get your safe open, soon!
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