Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
There are no parts available for this unit to refurbish it (control pad).
You may order a replacement handset here though: http://amzn.to/2iIBKBm
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a nice day,
What exactly were you looking for?you had asked for help with buying a new one, and I sent you a link to a retailer where you may do that.