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Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 22048
Experience:  Managing Director at Pollinate Group LLC
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Screen reads check phone line, 2 years, today tuned on and

Customer Question

screen reads check phone line
JA: How old is the phone?
Customer: 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: today tuned on and off unplugged phone
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 1 month ago.
5)kxtge230
4) no
3) local
2)yes
1)yes
Customer: replied 1 month ago.
are u there nathan
Expert:  Nathan replied 1 month ago.

My apologies for the delay. The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.

Can you please be more specific about the phone service provider? Is it through a cable company?

Customer: replied 1 month ago.
Expert:  Nathan replied 1 month ago.

Thank you for confirming,

the first step here is to reboot your cable modem/gateway box by unplugging power to it for a few minutes.

Replug, then give it about 5 minutes to start up, then go test the phones again.

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.
Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan