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Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 8230
Experience:  Engineer / Consultant
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I have just purchased a Garmin 50LM and used it for the

Customer Question

Hello, I have just purchased a Garmin 50LM and used it for the first time. I cannoty turn it off...I just have the Garmin screen showing the charging cord
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: One week old, Garmin Drive 50
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is the first time, and you are the first contact for help
JA: Thank you.
Customer: are you still there?
JA: No. I'm the Technician's Assistant.
Customer: Thanks. ***** wait for John?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nothing thankyou
Submitted: 12 days ago.
Category: Consumer Electronics
Expert:  Greg A. replied 12 days ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your device.

If you still need help you with this device, let me offer the following:

1) FIRST, I have a link to the electronic (PDF) version of the FULL system manual for this device below. That should get you better acquainted with all the features and functions of the device.

Click here --> http://static.garmin.com/pumac/Drive_40-50-60_OM_EN.pdf

Here is the same information, EXCEPT in a "web-based" form >> CLICK HERE <<

2) NEXT - it sounds like you have the device connected to a computer (because of the display showing an image of the device connected to a cord - and perhaps a "computer"). It is NORMAL for the power key to do nothing when the device is connected to a computer.

So to power the device OFF, first "Safely Remove" the device from the computer (EJECT it), and then physically remove it from the USB cable. If needed, press and HOLD the power key and if needed touch the "yes" to power down the device.

NOTE: Powering ON the device is just the same process of pressing the power key - until the screen comes ON - then release the power key.

These devices will USUALLY power ON - when connected to power in the vehicle - using the vehicle power adapter that came with them. And be aware that SOME vehicles MUST have the ignition turned ON to supply power to the vehicle power adapter.

That should be enough to get you STARTED with using this device. Please take the time to review the manual links I sent, and let me know if you have any more questions.

If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.

Take Care & Travel Safe, Greg A.
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(im)

Expert:  Greg A. replied 5 days ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)