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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
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I purchased a back up magic that I left in the box for a

Customer Question

Andy, I purchased a back up magic jack that I left in the box for a year or so because I was using my other MJack. I had it installed a few weeks ago and it's going on and off....with a message sometimes that it is unregistered. Will you please check the status of(###) ###-#### Thank you.
JA: How much experience do you have with this particular machine?
Customer: I have been using Magic Jack for a lot of years.
JA: Have you installed any updates recently?
Customer: I believe the installed did all of that. I was not there. The unit is in the Philippines with my Mom.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No that should do it
Submitted: 5 months ago.
Category: Consumer Electronics
Expert:  Louie replied 5 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, are you able to login into the account of that particular mJ device at https://my.magicjack.com/ ?

Incidentally, which version of the magicJack device is it (unit in the Philippines)?