Hi again and thanks for that information.
Sorry for any delay.
What I would check FIRST - is IF the screen has been LOCKED.
This can be checked by pressing and HOLDING the left button.
Select Lock Device (to lock)
Select a key to UNLOCK the device.
If the device is still does not respond, a RESET would be in order.
NOTE: Resetting the device may erase your data and settings.
1) Hold the left button for 15 seconds. The device SHOULD turn OFF.
2) Hold the left button for 1 second - to turn the device back on.
Please give these checks and steps a try - with the unlock FIRST - and let me know if this works for you or if you have any more questions.
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