How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 226
Experience:  I am here to help you!
23822421
Type Your Consumer Electronics Question Here...
John is online now
A new question is answered every 9 seconds

Toshiba tablet, at home I'm at work windows 10 installed,

Customer Question

Toshiba tablet
JA: What's the make/model of your device? How old is it?
Customer: at home I'm at work windows 10 installed
JA: How long has this been going on? What troubleshooting have you tried?
Customer: last week st0pped download of updates now nonfunctional just black and white pages can this be repaired without having to reinstall windows and lose all content?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Consumer Electronics
Expert:  tyroneboman replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try these steps please>

Restart the machine such that you are looking at the login screen (but don't log in)

Hold down the Shift key and keep it down.

Click the Power icon in the lower right corner (far right) and from the menu select Restart.

Release the Shift key when you see the Choose an Option screen.

click Troubleshoot

click Reset this PC

click Keep my Files

select your user account and enter your password ***** prompted

and run the reset.

Expert:  tyroneboman replied 2 months ago.

did that work for you?

Customer: replied 2 months ago.
have no screen to log on
just get window logo on black screen and spinning circular wheel
then just a black screen
after 30sec or so alternating balack and light screen
Customer: replied 2 months ago.
work phone
have to use work tablet
Expert:  James Feazell replied 2 months ago.

Hello. My name is***** will be happy to assist you. I received your request for a phone call. I attempted to call, but the number was answered by the Albany medical center voicemail platform. I was not able to leave a message for you or contact anyone. It is possible that your phone number on our system is out of date. Please respond here and let me know how to contact you.