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Ask Viet - Tech Your Own Question
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 36648
Experience:  Troubleshoot consumer electronics devices.
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I am trying to order a book on my Kindle and a response came

Customer Question

I am trying to order a book on my Kindle and a response came up asking me for my credit card number. I thought you had it.
JA: What's the make/model of your device? How old is it?
Customer: model # is D00901, its about 3 yrs. old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I went in and tried to enter my credit card # and it won't accept my password ***** email
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I just want to be able to order a book when I want to. I don't think there is anything technically wrong with my Kindle, they are asking me for my credit card #***** Is there someone I can give it to.
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Viet - Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Please click on the Amazon website below:

https://www.amazon.com/password

, then there, enter your email address, then click on Continue, and follow the instructions there in order to reset your Amazon account password.

, then try that password ***** your Kindle.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Tech replied 3 months ago.

If needed, you can sign in your Amazon account at the Amazon website below:

https://www.amazon.com/wallet

, then there, check / edit your credit card.

- And/ or if needed, sign in your Amazon account at the Amazon website below:

https://www.amazon.com/manageyourkindle

, then there, click on Settings, then click on Edit Payment Method, and select / check your credit card.

- Besides the Kindle, do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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