I'm sorry about the issue. Please click on the Amazon website below:
, then there, enter your email address, then click on Continue, and follow the instructions there in order to reset your Amazon account password.
, then try that password ***** your Kindle.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
If needed, you can sign in your Amazon account at the Amazon website below:
, then there, check / edit your credit card.
- And/ or if needed, sign in your Amazon account at the Amazon website below:
, then there, click on Settings, then click on Edit Payment Method, and select / check your credit card.
- Besides the Kindle, do you also have a Windows or Mac computer?