Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
I've sent an optional phone support offer at your request. This is a separate and additional service which is not included in the initial fee, that is only for the chat.
If you prefer we can continue here in the chat format as well. Just let me know either way.
Sorry, the system does not work that way, the fees are cumulative, not one or the other.
You may accept the call offer I sent if you wish to proceed with that.
We're all independent techs here, you may request that from the help page through the site.
If you want to chat instead I can help you under that fee.
This is a site policy, not mine, it is just how the process works.
As I stated, I cannot do anything, you may handle that yourself from the account/help page.