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You may....have a cordless phone and all of a sudden the

Customer Question

you may....have a cordless phone and all of a sudden the callers cannot hear me....I can hear them and I can dial out and receive voice messages...
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Panasonic model: KXTGDA20
JA: How long has this been going on? What troubleshooting have you tried?
Customer: came to my attention last night and I have unplugged from power and disconnected from service, went thru all the menus thinking something got changed accidently....not sure what is going on...
JA: Anything else you want the electronics expert to know before I connect you?
Customer: seems to be an icon if you will on the screen, top left hand corner, looks like an upside down plunger....
Submitted: 3 months ago.
Category: Consumer Electronics
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base rather than handset )

Customer: replied 3 months ago.
Multiple hand sets and yes, happening with all of them.
One phone number, no fax numbers
Land line with service from SuddenLink
No dsl service on line
model: KX-TGD224N
Customer: replied 3 months ago.
My home phone is not working, so no, you cannot call to walk me thru this...cell phone is pay by minute and don't want to pay twice....
Expert:  Nathan replied 3 months ago.

Thank you for the information.

This may be a panasonic base station fault, but is equally as likely to be a problem with the cable based phone connection.

Start by unplugging power to your suddenlink modem/gateway for 5 minutes.

Replug, then give it 5 more minutes to restart, and then test out the home line again to see if it works and let me know the results

Thanks,

Nathan

Customer: replied 3 months ago.
No, that did not work...
Expert:  Nathan replied 3 months ago.

Thank you for trying.

This is still most likely a line fault,

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

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