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Jason Jones
Jason Jones,
Category: Consumer Electronics
Satisfied Customers: 15638
Experience:  IT Consultant at Myself
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I have an apex digital remote that seems dead. Don't know

Customer Question

I have an apex digital remote that seems dead. Don't know how to get going
JA: What's the make/model of your device? How old is it?
Customer: is AD-1010W amodel no.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The player - remote set-up is at least ten years old. I have just been trying to get power response with didgital as we did befor. In any tyrial the door willnot open
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Don't know what else to tell. What abour cost for thishelp?
Submitted: 4 months ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

May I ask when was the last time that you replaced the batteries in the remote?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 4 months ago.
just did
Expert:  Jason Jones replied 4 months ago.

Okay, after doing that, does the remote now work?

Customer: replied 4 months ago.
Jason, tried to call you but do not want to spend more Thanks for response
Customer: replied 4 months ago.
no, it did not
Expert:  Jason Jones replied 4 months ago.

Hello,

A phone call will not be needed. In the past when the remote did work, would it light up at all on the remote?

Customer: replied 4 months ago.
Not tha I recall. There's a little red dot on the player itself
Customer: replied 4 months ago.
Are you still able to work with me?
Expert:  Jason Jones replied 4 months ago.

If you press the buttons on the actual unit and bypass the remote, does it function correctly?

Customer: replied 4 months ago.
no, cannot get theplayer itself to respond
Customer: replied 4 months ago.
Is someone still responding?
Expert:  Jason Jones replied 4 months ago.

Thank you for the update. It sounds like the remote controller is not the problem here. The actual player is faulting.

If the player doesn't respond, it is time to replace the unit.

Does that make sense?

Customer: replied 4 months ago.
Unfortunately, that makes sense. My player's dead, too What do I try now? 81 yrs old no idea what's out there to replace DVD player.
Customer: replied 4 months ago.
Jason has been a trouper. I'll just have to look around gotta go.
Expert:  Jason Jones replied 4 months ago.

Thank you.

In short, you will have to go to the store and purchase a new dvd player.

One quick note: I love helping you and others on this website. Please, keep in mind that I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

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