Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
There are 3 Insignia remote codes that DISH supports- and beyond that, it would indicate their remote is not compatible with the TV (DISH decides what codes they use and what they will support). It would appear the DISH tech only tried one code. The Insignia codes for DISH are as follows:
If you're unable to get either of those other two codes to work, then I will need the full model number located on the back of the TV to dig deeper.
Let me know if you need more help. Also, could you please click a POSITIVE RATING (3-5 stars at the top of the page) and click SUBMIT so that I am credited for working with you today?
Do you need further assistance with this?
That's not the model number. Did you try the other two codes I posted?
Did you try the "code search" function of the remote yet?
Also, depending on which DISH remote you have, some of them can actually "Learn" your TV remote's code. Click the link below, choose your remote, and see what can be done:
Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you on this as needed. The positive rating ensures I am credited for my work.