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Ask Steve G. Your Own Question

Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 17948
Experience:  VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
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Our safe's battery is dead and we cannot open. how do we put

Customer Question

hi john our safe's battery is dead and we cannot open. how do we put in a new battery.
JA: What's the make/model of your device? How old is it?
Customer: sfw205evb?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it is a one year old safe. it died about three months ago. we have done no trouble shooting.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: the battery light blinked for quite awhile but we still couldn't open the safe and finally gave up until now.
Submitted: 1 month ago.
Category: Consumer Electronics
Expert:  Steve G. replied 1 month ago.

Hi. I'm Steve and I will be assisting you today. I've been here since 2005.

*** Please note that I cannot take a call right now*** - the site is sending you those prompts, not me. If you need phone support, I can opt out and another expert will help you.

Ok, let's see what we can do here.

The batteries are replaced from the outside of the safe. Usually, there is a slide out tray on the right side of the lock. Do you see that?

Slide it out and replace the batteries.

That should get the lock working again so that you can unlock the safe.

Let me know if that is not the case.

Steve

Expert:  Steve G. replied 1 month ago.

Hi there. Did you give my suggestion a try?

Let me know.

Steve