Electronics Repair Questions? Ask an Electronics Technician
Hello,I am the person that will be helping you today.You have described a very confusing issue. I have found that the more confusing a computer issue is, the more difficult it is to resolve. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.Please, send your reply below in the box. After you type your message, click the Send button.
You may send your response to my questions below and click the Send button to send the response.
With which application are you having problems?
You can ignore the offer for remote assistance, if you wish. Before I can help, you need to give me the information that I ask for. Please, tell me which program you are having this problem with.
So you are having problems with every single application on the computer? The problem is not just with Invoices? Please, give me more information.
Which files can you not open?
You cannot open any file at all on your computer?
Which types of files are you not able to open? TYPES: Word, Excel, Photos, etc.
What happens when you attempt to open the files?
Okay, so the only problem is that you cannot open Word documents. What happens when you attempt to open the files?
Instead, do the following:- Right click the file, choose "Open With", and choose "Microsoft Word".
When you do that, does it open correctly?
The problem is that you don't have Microsoft Word? That is definitely a problem. When were you last able to open Word documents?
I am asking you to tell when is the last time that you were able to open Word documents on the problem computer. If your answer is never, then you will need to install Word on the computer.
Are you still with me?