Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this.
Do you happen to have a computer that is connected via wifi? If so, I can provide instructions for retrieving password. If you have a computer but is connected using an ethernet cable, please let me know the brand and model of your router and I can provide instructions for resetting the password.
In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see: