Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help
A positive rating is appreciated thank you (rating bar of stars top of the page) 3 to 5 stars click submit thanks again
How is this working out please?
Question is still open as if you still need help?if you do please let me know, if not >>>please could you rate the answer 3 to 5 stars with the rating bar of stars at the top of the page thanks