Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
What device is it you need a charger for (there are no details posted here)?
I'm unsure why you're not able to reply, but in other words- is this a Kindle (if so which model), or a cell phone, etc.?
Hello, I’m Nathan, and I’ll be assisting you today.
Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.
I've sent an optional phone support offer at your request. If you prefer we can continue here in the chat format as well. Just let me know either way.
In either case it is necessary for you to tell me the make/model of the device for which you are requesting help with a new charger.